Privacy Policy

This policy is intended for players in Australia and describes the types of information an online casino site may handle, why that information is needed, and the choices available to players. It applies to information collected through the AUD99 Casino website, account features, customer support channels and other services connected with the site. By using the site, you should read this policy together with the applicable Terms and Conditions and any notices shown during registration, payment or verification.

Privacy practices can depend on the service being used and the information involved. Some information is provided directly by you, while other information is generated when you use the site. We try to keep information accurate and relevant, protect it with appropriate safeguards, and limit access to people or service providers who need it for an approved purpose.

If you do not provide information that is necessary to open, maintain or verify an account, some services may not be available. For example, an account may not be able to proceed through registration or verification if required details are missing or cannot be checked. We will explain where information is required and, where practical, why it is needed.

Information is generally used to provide and manage casino services. This includes creating and maintaining your account, processing account activity, enabling payments, responding to enquiries and showing relevant account information. Information may also be used to communicate with you about your account, service changes, security matters, responsible gaming information and other operational notices.

Verification information may be used to confirm your identity and age, protect account ownership and carry out anti-fraud, security and risk checks. Transaction and account records can help identify unusual activity, prevent misuse of the site, investigate disputes and support the safe operation of the service. These checks may occur when an account is opened, when activity changes, when a transaction is requested or whenever further information is reasonably needed.

Information may also be used to meet applicable legal, regulatory, financial crime prevention, responsible gambling, tax, accounting and record-keeping obligations. It may be used to establish, exercise or defend legal rights, respond to lawful requests, enforce the site rules, investigate suspected breaches and maintain the security and reliability of the website.

We may use information to improve the website, understand general usage, test features, monitor performance and provide more relevant settings or communications. Where marketing communications are sent, they should be used in accordance with your preferences and applicable requirements. You can withdraw consent to marketing at any time using the process described below, and you may also use an unsubscribe option included in a marketing message where one is available.

Information may be shared where reasonably necessary for these purposes. Recipients can include payment and technology providers, identity and verification services, fraud prevention and security providers, customer support providers, professional advisers, auditors and other service providers supporting the operation of the site. Information may also be shared where required or permitted by applicable law, to protect users or the site, or in connection with a change to the business. Service providers are expected to handle information appropriately and only for relevant purposes.

Depending on the circumstances and applicable requirements, you may ask us to help you exercise rights over your personal information. These rights may include requesting access to the information held about you, asking for inaccurate or outdated information to be corrected, asking for your information to be deleted, and withdrawing consent to marketing. You may also ask questions about how information is used or request clarification about a privacy notice.

To make a privacy or data request, contact support@aud99casino.best. Please describe your request clearly and provide enough information for us to understand what you are asking about. We may need to verify your identity or account ownership before responding, particularly where the request involves account information, identity documents, payment records or other information that should not be disclosed to another person.

1. For access, ask for a copy or summary of the personal information held about you and explain the account or period to which your request relates.
2. For correction, identify the information that is inaccurate or incomplete and provide the updated details where appropriate.
3. For deletion, tell us which information or account you want removed. We will consider the request, but some information may need to be retained for legal, security, dispute-resolution or record-keeping purposes.
4. To withdraw consent to marketing, contact support@aud99casino.best and state that you want marketing consent withdrawn. You may still receive essential service, security or account messages where those messages are necessary to operate your account.

We aim to handle genuine requests within a reasonable time. The response may depend on the nature of the request, the checks needed to protect your information and any legal or operational reason why certain records must be kept. If a request cannot be completed in full, we will explain the relevant reason where appropriate. You can also contact support@aud99casino.best if you have a concern about the way your information has been handled.